About

FAQ

• Where is the store based?

  Changsha Shi, China

• Returns & Refund policy

  Because all the orders are made to order, unfortunately returns and refunds are not possible.

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Free Shipping.

  We ship The Item Worldwide by the International E-packet. We'll dispatch The Parcel within 1-4 business day after receiving the buyer’s clear payments by Paypal. It's estimated to take 15-20 working days to receive it by International mail. Customers can track it according to the Waybill Number.

• Need I pay the customs tax?

  No. Customers needn’t pay any tax.

• Do you accept Paypal?

  We accept payments via PayPal. Please ensure for your correct shipping address in the PAYPAL NOTES SECTION.

• What if my purchase is out of stock after the order has been placed?

  If your order is out of stock, we will contact you right away and offer either a payment refund or an item exchange.

• For urgent orders, is it possible to ship by DHL?

  Yes. We can. For urgent orders we also ship by DHL which takes 4 to 6 working days world wide or by Fedex world wide. Both express shipping are available at an additional cost. Send me a message before purchasing if you want to upgrade your shipping method.

• How to choose the suitable shoes sizes?

  Please compare the detailed sizes before you buy. If your foot is wide, it is recommended to buy one more size.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.