About

FAQ

• Where is the store based?

  Changsha Shi, China

• Do you accept orders placed outside of the US?

  We sure do!

• Returns & Refund policy

  We are unable to process return or refund request because customized items are made to order

• How long will it take to receive my order?

  Free Shipping.

  We ship The Item Worldwide by the International Fedex. We'll dispatch The Parcel within 6-10 business day after payments. We'll send the Tracking Number via e-mail to customers after shipping. It's estimated to take about 12 working days to receive it by International mail. Customers can track it according to the tracking Number.

• Do you accept Paypal?

  We accept payments via PayPal. Please ensure for your correct shipping address in the PAYPAL NOTES SECTION.

• What if my purchase is out of stock after the order has been placed?

  If your order is out of stock, we will contact you right away and offer either a payment refund or an item exchange.

• How to choose the suitable shoes sizes?

  Please compare the detailed sizes before you buy. Because our items are made on order , unfortunately returns and refunds are not possible. If your foot is wide, it is recommended to buy one more size.

• What are the super fiber leather, frosted leather or PU?

  There are many different materials and designs for your choice. The shoes are made from different materials. If you focus on geniune leather shoes, please choose tne calfskin geniune leather material. Do not choose any synthetic leather like PU, super fiber leather or frosted leather materials.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.